📄 TRUECARE INSURANCE – PRIVACY POLICY
Effective Date: 1/1/2025
1. Introduction
TrueCare Insurance (“TrueCare,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide when using our website, services, forms, or communicating with our licensed agents.
By accessing our website or submitting your information, you agree to the practices outlined in this policy.
2. Information We Collect
We may collect the following types of information:
A. Personal Information
Information you provide voluntarily, including:
Name
Phone number
Email address
Date of birth
Address
Gender
Insurance needs and preferences
Health-related information relevant to insurance eligibility
Medicare or ACA information (Subsidy eligibility, prescription list, current plan details)
B. Automatically Collected Information
When you visit our website, we may collect:
IP address
Device type
Browser type
Cookies & tracking pixels
Pages viewed
Interaction with our ads or landing pages
C. Third-Party Lead Sources
If you opt-in through a partner, affiliate, Facebook lead form, landing page, or call center, we may receive the information you provided to that lead source.
3. How We Use Your Information
We use your information to:
Provide insurance quotes and plan comparisons
Contact you about Medicare, ACA, or Life Insurance options
Verify your eligibility for subsidies or coverage
Complete insurance enrollments when you request it
Improve our website, marketing, and customer experience
Fulfill legal, compliance, and regulatory requirements
Maintain call recordings for quality and CMS-required documentation
We do not sell your personal information.
4. Communication Consent
By submitting your information, you agree that TrueCare may contact you via:
Phone calls
SMS text messages
Email
Automated or prerecorded messages (as permitted by law)
You may opt-out at any time by replying “STOP” to any text or requesting removal via email.
5. How We Share Your Information
We may share your information with:
A. Insurance Carriers
To provide quotes, verify benefits, or submit your enrollment.
B. Licensed Agents or Agency Partners
When needed to serve you or complete compliance requirements.
C. Technology Providers
Such as:
CRM systems (e.g., Go High Level)
Call centers
Email services
Analytics tools
These parties may only use your information to perform services on our behalf.
D. Legal or Regulatory Bodies
If required for:
CMS audits
State DOI compliance
Fraud prevention
Legal requests
We never sell personal information to unrelated third parties.
6. Data Security
We implement industry-standard security measures to protect your information, including:
Encrypted data transmission
Secure CRM storage
Multi-factor authentication
Restricted access for employees and agents
While we take all reasonable steps to protect your data, no system is 100% secure.
7. Your Rights
You have the right to:
Request what personal data we have about you
Request correction or updates to your information
Request deletion of your information (unless required for compliance retention)
To request changes, contact:
📧 support@truecarehealths.co
📞 786-202-6464
8. Cookies & Tracking Technologies
We may use cookies, pixels, and similar tools for:
Website analytics
Advertising retargeting
Improving user experience
You can disable cookies in your browser settings.
9. Policy for Children
TrueCare does not knowingly collect information from anyone under the age of 18 unless it is provided by a parent or legal guardian for insurance purposes.
10. Updates to This Policy
We may update this Privacy Policy as needed. Changes will be posted on this page with a new effective date.
11. Contact Us
For questions regarding this Privacy Policy or your personal data, contact us:
TrueCare Insurance
📧 support@truecarehealths.co
📞 786-202-6464
🌐 truecarehealths.co